SCM Trigger 3

SMC Trigger #3

Kerkko Jahnukainen




Problem: How to organise reverse logistics processes?

Learning Objectives: 

1) How to maximise the effeminacy of reverse logistics?

2) Global policies on returning goods

Define:

What is reverse logistics?

S: Reverse logistics is the process of planning, implementing and controlling the efficient and effective inbound flow and storage of secondary goods and related information for the purpose of recovering value or proper disposal. Typical examples of reverse supply chain include: Product returns and management of their.

What is hazardous waste?

S: Hazardous waste is a waste with properties that make it potentially dangerous or harmful to. human health or the environment. The universe of hazardous wastes is large and diverse. Hazardous wastes can be liquids, solids, or contained gases.

Examples: 

antifreeze.
batteries.
brake fluid.
chemical strippers.
chlorine bleach.
contact cement.
drain cleaners.
fire extinguishers.

How to maximise the effeminacy of reverse logistics?

- Using reusable packaging

- improve repair services

- centralized reversed logistis to improve inveory management

- demand-supply planning model 

- automating processes 

- improving space utilization

- outsourcing

• Gate keeping
• Compacting Disposition Cycle Time
• Reverse Logistics Information Systems
• Central Return Centers
• Zero Returns
• Remanufacture and Refurbishment
• Asset Recovery
• Negotiation
• Financial Management
• Outsourcing

RECYCLING

Analyze Customer Service Trends

Follow The Reverse Fulfillment Process To Identify Points of Risk

Add technology and remove paper.

Systems automation through hardware and software can help tighten up all processes. From the warehouse management systems that track product to the transportation management systems like GPS tracking or route scheduling, getting tech friendly will help productivity. Quickness of accessing information keeps things running smoothly.

RLOGISTICS Plan

- Create a single pool of inventory

Tear down silos

Labor productivity

Managing inventory beyond the four walls

Global policies on returning goods

• In Europe, customers have a 14-day “cooling off” period in which they can return their online purchase for any reason after delivery.
• In Germany, however, customers expect to be able to return items up to 30 days after delivery, no questions asked.
• In China, items purchased online can be returned for any reason up to seven days after delivery. Same with Brazil, thanks to the so-called “Right of Regret” regulation.

ASOS Returning policies

Do you want to return something? No problem!

• You can return any item for a refund, within 28 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
• If you would like a different size or colour, please return your unwanted item and place a new order.
• There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
• We'll refund the price you paid for your item, including sale items back to your original payment method.
• If you wish to return underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.
• The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
• All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We're not responsible for any items that are returned to us by mistake.
• Depending on the options available in your country, you'll be responsible for the cost of returning any items.
• Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
• Did you order from ASOS Marketplace? If so, please contact the seller directly for return address and instructions.

Sources: https://www.cognizant.com/whitepapers/reverse-supply-chain.pdf
http://www.dtsc.ca.gov/HazardousWaste/upload/HWMP_DefiningHW111.pdf
http://extoxnet.orst.edu/faqs/indoorair/househol.htm
https://en.wikipedia.org/wiki/Reverse_logistics
http://cerasis.com/2015/07/20/reverse-logistics-system/
http://www.bankvogue.com/4-tips-to-improve-the-efficiency-of-your-reverse-logistics-processing-in-2017/
https://www.eshopworld.com/press-room/returns-policies-that-will-win-over-cross-border-shoppers/
http://asos.custhelp.com/app/answers/detail/a_id/138/~/what-is-your-international-returns-policy%3F
https://logisticsviewpoints.com/2014/06/19/reverse-logistics-planning-three-considerations-omni-channel-environment/
http://www.supplychain247.com/article/why_reverse_logistics_needs_to_become_a_core_competency